Privacy Policy

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who we are

We are DPlus Events and our postal address is 667/32, Waduwegama, Kakuna Uyana,5th Lane, Malwana. Sri Lanka You can contact us by post at the above address, by email at admin@dplusevents.lk or by telephone on +94 76 322 8680

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above. Ime.

 

General Data Protection Regulation compliance

DPlus Events fully complies with all relevant sections of the General Data Protection Regulation.
Any information which is provided by you will be treated with the highest standards of security and confidentiality and in accordance with the terms of the General Data Protection Regulation, Act to Provide for the Regulation of Processing of Personal Data (2019) any implementing and/or amending legislation as may be adopted in Sri Lanka from time to time.

 

General data collection & usage

In general, DPlus Events collects only the minimum level of customer information needed to:

support the customer’s use of functionality offered on the website.

provide a high-quality customer support, back-office and on-site service.

ensure the DPlus Events website and underlying systems run correctly and smoothly.

support various promotional activities where the customer has agreed to receive them.

The majority of this data is only available to and for the use of appropriate DPlus Events staff, subject to two necessary exclusions:

Promoters / Venues partnered with DPlus Events:
Sometimes the selected ticketing agencies sells tickets on behalf of independent promoters and venues organizing events, we must on occasion also share certain limited elements of your personal details with them. This is done to ensure customers who have chosen to collect their tickets at the venue office can be validated or in several other possible circumstances.

Privileged third party service providers:
You acknowledge and agree that in certain circumstances we may be obliged to disclose certain elements of personal information relating to you to third parties, for example, in order to process your order or get authorization from your bank.

We will not disclose your personal information to third parties unless you have consented to this disclosure or unless the third party requires the details to fulfil your order. We will disclose your personal information if we believe in good faith that we are required to disclose it in order to comply with any applicable law or other valid legal process.

 

Specific data collection & usage

DPlus Events collects three specific types of information about customers visiting the website:

Personal information, such as your name and address etc.– What data is collected? When you complete the various screens needed to place an order on DPlus Events, enter a competition, sign-up for our regular communications, contact us with a support query etc, you type in and submit various personal details.


What is it used for?  The details you enter are used to carry out the requested operation, such as ordering tickets etc as outlined above.


DPlus Events uses this personal information to support the ticket ordering process and may contact you regarding offers from time to time if you have agreed to receive them. We may also use your personal contact details to get in touch with you (by email, telephone or by post) if necessary, in relation to orders you may have placed with DPlus Events.

 

Financial Information, such as your credit/debit card number, expiry date etc.– What data is collected? The basic credit/debit card details you entered when ordering tickets are securely stored on our systems. – What is it used for? This financial information is used to obtain authorization to take payment for tickets and other products or services which you may wish to purchase on DPlus Events.


This information is used by third party credit card processing companies, banks and anti-fraud services during the purchase process, as occurs on many other transactional websites.


It is also stored in case of a customer query, dispute over the billed amount on a credit card bill or to be used where a refund becomes due to the customer if an event is cancelled. If you choose to save your debit/credit card details within your DPlus Events profile in order to use it for future orders, we will similarly store these details on our system. Your financial information will never be shared with third parties (excluding in the manner outlined above) without your express prior consent.

 

Data security & protection

DPlus Events uses a secure server software which is among the best software available today for secure commercial transactions. It encrypts all your personal information for security so that nobody else can gain access to it.


All DPlus Events systems are protected by a secure firewall infrastructure and are protected by well managed strong security policies. Access to customer data by DPlus Events staff is controlled to ensure only appropriate staff can view data appropriate to their job function. All actions involving customer data are monitored by supervisory staff and are logged in an audit-trail.

 

Privacy on third-party websites

You should be aware that when you follow a link to another website from the DPlus Events website, we have no control over that other website. We have no responsibility for the privacy practices of other websites. You should carefully review the privacy policy published on other websites before deciding whether you wish to visit the website.

 

Changes to the privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

 

Data request

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

 

Cookie Declaration

This website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyses our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.